Survey Design

• 1. Creating a Survey
  
  • 1.1 Starting a Survey
    
  • 1.2 Naming a Survey
    
  • 1.3 Survey Template
    
• 2. Adding Questions
  
  • 2.1 Question Types
    
  • 2.2 Multiple Choice Questions
    
  • 2.3 Multiselect Questions
    
  • 2.4 Scale Questions
    
  • 2.5 Yes/No Questions
    
  • 2.6 Comments Questions
    
  • 2.7 Date Questions
    
  • 2.8 Time Questions
    
  • 2.9 Currency Questions
    
  • 2.10 Number Questions
    
  • 2.11 Digits Questions
    
  • 2.12 Full Name Questions
    
  • 2.13 Full Address Questions
    
  • 2.14 Zip/Postal Code Questions
    
  • 2.15 State/Province Questions
    
  • 2.16 City,State/Province Questions
    
  • 2.17 Transfer Questions (phone only)
    
  • 2.18 SOAP Webservice Questions
    
  • 2.19 Subdialog Questions (phone only)
    
  • 2.20 Text/Prompt Between Questions
    
  • 2.21 Setting More Options
    
  • 2.22 Making a Question Required
    
  • 2.23 Randomizing Questions
    
  • 2.24 Saving Questions
    
  • 2.25 Enabling Bargein
    
  • 2.26 Randomizing Answers
    
  • 2.27 Verifying Answers
    
• 3. Adding Grouped and Matrixed Questions
  
  • 3.1 Creating a Block of Subquestions
    
  • 3.2 Creating a Matrix of Questions
    
• 4. Adding, Previewing, and Testing Pages
  
  • 4.1 Inserting a Page
    
  • 4.2 Adding a Page
    
  • 4.3 Previewing a Page
    
  • 4.4 Testing a Page
    
  • 4.5 Phone Preview
    
• 5. Editing Questions and Pages
  
  • 5.1 Editing Questions
    
  • 5.2 Editing Pages
    
• 6. Skip Logic
  
  • 6.1 Question Skip Logic
    
  • 6.2 Page Skip Logic
    
  • 6.3 Removing Skip Logic
    
  • 6.4 Advanced Skip Logic Features
    
  • 6.5 Practices to Avoid
    
• 7. Saving and Exiting Pages
  
  • 7.1 Saving Changes
    
  • 7.2 Exiting a Survey
    
• 8. Survey Settings
  
  • 8.1 Adjusting the Global Options
    
  • 8.2 Adjusting the Web Options
    
  • 8.3 Adjusting the Phone Options
    
  • 8.4 Adjusting the Facebook Options
    
• 9. Upload Recordings
  
  • 9.1 Uploading an Audio File
    
  • 9.2 Listen or Delete a File
    
  • 9.3 Muting a Phrase
    
  • 9.4 Recording a Phrase by Phone
    
• 10. Cloning and Deleting a Survey
  
  • 10.1 Cloning a Survey
    
  • 10.2 Deleting a Survey
    

Data Collection

• 1. Send Survey by Web or by Phone
  
  • 1.1 Send Survey by Web
    
  • 1.2 Send Survey by Phone
    
• 2. Collection Settings and Restrictions
  
  • 2.1 Specifying an End Date
    
  • 2.2 Specifying Max Responses
    
  • 2.3 Specifying Unique Respondents
    
• 3. Deploying a Live Survey
  
  • 3.1 Transitioning to Deployed Stage
    
  • 3.2 Deploying Survey via Web and Phone
    
  • 3.3 Survey Settings for Deployed Survey
    
• 4. Outbound Campaigns
  
  • 4.1 Creating a Contact
    
  • 4.2 Creating a Group
    
  • 4.3 Importing Contacts
    
  • 4.4 Creating a Campaign
    

Data Analysis

• 1. Individual Responses
  
  • 1.1 Filtering Individual Responses
    
  • 1.2 Viewing Individual Responses
    
  • 1.3 Deleting Individual Responses
    
  • 1.4 Downloading Audio Responses
    
• 2. Summary Reports Options
  
  • 2.1 Getting Started
    
  • 2.2 Setting the Options
    
• 3. Summary Reports Filters
  
  • 3.1 Filtering by Date
    
  • 3.2 Filtering by Response
    
• 4. Summary Reports
  
  • 4.1 Analyzing the Data
    
  • 4.2 Analyzing the Data in Excel Format
    
• 5. Exporting Data in Excel/CSV Format
  
  • 5.1 Getting Started
    
  • 5.2 Filtering Responses
    
  • 5.3 Downloading Audio Responses
    
• 6. Exporting Responses and Audio
  
  • 6.1 Exporting Responses by POST
    
  • 6.2 Exporting Responses by SOAP
    
  • 6.3 Exporting Audio Responses by POST
    
  • 6.4 Exporting Audio Responses by SOAP
    
• 7. Sharing Reports
  
  • 7.1 Getting Started
    
  • 7.2 Viewing Shared Reports
    

Appendices

• Frequently Asked Questions
• Sample Webservice Source Code
• Sample Subdialog Source Code

Support

• Survey Forum